Support & Account Management

1. Self-Service Portal: For the fastest service regarding your subscription, please use our secure Customer Portal to:

• Update your credit card or payment method.

• View and download past invoices.

• Upgrade or adjust your partnership tier.

2. Direct Partnership Support: For strategic questions, huddle scheduling, or candidate feedback, please contact your Search Partner directly:

• Email: jay@emetcalf.com

• Response Time: We aim to respond to all partner inquiries within one (1) business day.

3. Cancellations & Offboarding: To pause or cancel your partnership, please email us directly. As per our Partnership Agreement, we require 15 day's notice to ensure a smooth handover of candidate data and pipeline assets before offboarding.