What: Gartner study shows companies cutting headcount for AI automation are not seeing expected ROI. So What: SMBs chasing cost savings through AI-driven cuts may find they've shed institutional knowledge faster than tools can compensate. The hiring correction comes 18 months later when the tools still need humans to run them. What to Watch: Track rehire rates in roles cut for automation between Q4 2024 and Q2 2025.
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